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Terms & Conditions

These Terms govern your access to and use of TradeSwap’s website, mobile app, and related services.

1. Introduction

Welcome to TradeSwap, operated by Nexora Technologies (“TradeSwap,” “we,” “our,” or “us”). TradeSwap is a digital platform that enables users to create accounts, list goods or wishes, discover listings, communicate with other users, request or complete swaps, receive notifications, and use safety and verification tools. By accessing or using TradeSwap, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the platform.

2. Eligibility

• You must be at least 18 years old, or the age of digital consent / legal majority in your jurisdiction, whichever is higher.
• You must have the legal capacity to enter into a binding agreement.
• You must provide accurate, current, and complete registration information.
• You may be required to verify your email address or identity before using some features.

3. Account Registration and Security

You are responsible for your account, credentials, device access, and all activities conducted through your account.

• Keep your password and authentication credentials confidential.
• Do not impersonate any person or entity.
• Do not create accounts using false or misleading information.
• Notify us promptly if you suspect unauthorized access or account misuse.
• We may require re-verification, suspend access, or restrict features where security or trust concerns arise.

4. Nature of the Service

TradeSwap is a platform that facilitates contact and exchange opportunities between users. Unless expressly stated otherwise, TradeSwap is not a seller, buyer, warehouse, logistics provider, escrow agent, insurer, broker, appraiser, or guarantor of user transactions.

5. User Listings and User Content

You may submit listings, messages, profile information, images, descriptions, ratings, reports, verification materials, and other content (“User Content”). You are solely responsible for your User Content.

• You must have the right to post the content and offer the item.
• Your content must be truthful, lawful, accurate, and not misleading.
• You must not post stolen, counterfeit, prohibited, or dangerous goods.
• You must not infringe any intellectual property, privacy, publicity, or other rights.
• You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and process your User Content to operate, secure, improve, and promote the service.

6. Prohibited Conduct

You agree not to:

• Use TradeSwap for unlawful, fraudulent, deceptive, abusive, or harmful purposes.
• List illegal, stolen, counterfeit, recalled, or prohibited items.
• Harass, threaten, stalk, exploit, or intimidate other users.
• Transmit malware, spam, phishing links, or malicious code.
• Attempt to scrape, reverse engineer, exploit vulnerabilities in, or interfere with the platform.
• Bypass security features, bans, verification checks, or geographic restrictions.
• Use the platform to violate export controls, sanctions, anti-money laundering rules, or other applicable laws.
• Post content that is defamatory, obscene, hateful, discriminatory, or invasive of privacy.
• Abuse emergency, reporting, reputation, or verification systems.

7. Swaps, Meetings, and User Responsibility

TradeSwap does not guarantee that swaps will be completed, that users are honest, or that items are safe or lawful. Any meeting, exchange, shipment, or arrangement is at your own risk.

• Inspect items carefully before agreeing to a swap.
• Meet in safe, public, lawful locations whenever possible.
• Use available safety tools, but do not rely on them as a substitute for caution.
• Comply with all local laws on ownership transfer, restricted goods, taxes, duties, and reporting obligations.

8. Communications Features

TradeSwap may offer in-app chat, voice calls, video calls, alerts, and notifications.

• You consent to receiving communications relevant to the service, account, safety, and transactional activity.
• You are responsible for the legality and appropriateness of your communications.
• We may monitor metadata, reports, abuse signals, and service performance data to protect users and enforce our rules.
• We may review content where necessary to investigate abuse, fraud, legal compliance, or safety incidents, subject to applicable law.

9. Safety, Verification, and Emergency Tools

TradeSwap may provide tools such as identity verification, trust badges, emergency mode, emergency alerts, block lists, and safety settings.

• Verification indicates review of certain submitted information, not a guarantee of character, conduct, or safety.
• Emergency tools are assistive features only and may be limited by device state, permissions, signal, battery, background restrictions, user settings, or third-party services.
• These tools do not replace emergency services, police, medical services, or personal safety judgment.

10. Fees, Promotions, Credits, and Referrals

Some features may be free, while others may involve paid boosts, credits, referral benefits, or promotional offers. Any such features are subject to additional terms displayed at the point of use.

• Promotions may be withdrawn, modified, suspended, or cancelled at any time where abuse, error, fraud, or legal concerns arise.
• Credits and referral rewards may have expiration, usage, eligibility, or anti-abuse limits.
• Unless required by law, promotional values are non-transferable, non-refundable, and not redeemable for cash.

11. Suspension and Termination

We may suspend, restrict, or terminate your account or access, with or without notice where permitted by law, if:

• You violate these Terms or our policies.
• We suspect fraud, abuse, illegal activity, security risk, or harm to others.
• We are required to do so by law, court order, regulator, or rights holder.
• Your use exposes us, users, or partners to risk.

We may also remove listings, messages, or content that violate our policies or create risk.

12. Intellectual Property

TradeSwap and its associated names, logos, software, design, interfaces, workflows, text, graphics, and content are owned by or licensed to Nexora Technologies and are protected by applicable intellectual property laws. Except as expressly allowed, you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the service.

13. Third-Party Services

TradeSwap may rely on third-party services and infrastructure, such as hosting, analytics, identity providers, cloud messaging, database services, maps, notifications, crash reporting, and authentication tools.

• Those third parties may have their own terms and privacy policies.
• We are not responsible for third-party services we do not control.
• Your use of linked or integrated third-party services may be subject to separate agreements.

14. Disclaimers

To the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis. We do not warrant uninterrupted access, error-free performance, availability in every country, guaranteed identity verification outcomes, or the accuracy of user-supplied information.

15. Limitation of Liability

To the maximum extent permitted by law, TradeSwap, Nexora Technologies, and their officers, employees, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, goodwill, data, opportunities, or business interruption, arising out of or related to the use of the service. Where liability cannot be excluded under applicable law, our liability will be limited to the minimum amount permitted by law.

16. Indemnity

You agree to defend, indemnify, and hold harmless TradeSwap and Nexora Technologies from claims, losses, liabilities, damages, costs, and expenses arising out of your content, your use of the service, your transactions, your breach of these Terms, or your violation of any law or third-party rights.

17. Governing Law and Disputes

Unless mandatory local law requires otherwise, these Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. You agree that disputes may be resolved in the competent courts of Nigeria, except where consumer protection laws in your jurisdiction provide non-waivable rights or require a different forum.

18. Changes to the Service or Terms

We may modify the service, these Terms, or related policies from time to time. Where required by law, we will provide notice of material changes. Your continued use after the effective date of revised Terms constitutes acceptance of the revised Terms.

19. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. These Terms and the Privacy Policy form the entire agreement between you and us regarding the service, unless additional terms apply to a specific feature.

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🔒 Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, protect, retain, and delete personal data.

1. Scope

This Privacy Policy applies to TradeSwap’s website, mobile applications, online services, communication channels, and related interactions where we act as a controller or otherwise determine the purposes and means of processing personal data, subject to applicable law.

2. Categories of Data We Collect

Depending on how you use the service, we may collect the following categories of data:

• Account Information: name, email address, username, profile photo, password credentials or authentication tokens, account identifiers.
• Profile and Listing Information: public profile details, item descriptions, photos, wish listings, category selections, condition, value estimates, location preferences, and related content.
• Communications Data: messages, reports, support requests, moderation submissions, call-related events, and communication metadata.
• Device and Technical Data: device model, operating system, app version, language, time zone, IP address, diagnostic logs, crash data, push token, and similar technical identifiers.
• Location Data: approximate location, precise location, background location, region, country, and location-derived safety or nearby matching data where enabled.
• Presence and Activity Data: online status, last-seen timestamps, session activity, notification interactions, and feature usage.
• Verification and Safety Data: identity verification records, trust and safety flags, reports, blocks, emergency contacts, safety preferences, and verification status.
• Transactional and Promotional Data: ad credits, referral activity, promotional eligibility, and records connected to platform features.
• Legal and Compliance Data: records needed to respond to fraud, abuse, complaints, subpoenas, court orders, or legal obligations.

3. Sources of Data

We may collect personal data:

• Directly from you when you register, post, communicate, verify, report, or contact us.
• Automatically from your device and use of the service.
• From third-party service providers that support authentication, hosting, messaging, analytics, or platform operations.
• From other users who interact with you through listings, requests, reports, or safety features.

4. How We Use Personal Data

We may use personal data to:

• Create, maintain, secure, and personalize your account.
• Provide listing, swap, chat, call, notification, wishlist, referral, and safety features.
• Authenticate users and manage verification or account recovery.
• Show nearby listings and location-relevant features when permissions are granted.
• Monitor service performance, troubleshoot issues, and improve platform quality.
• Prevent fraud, abuse, spam, unauthorized access, and other harmful activity.
• Investigate reports, enforce policies, and respond to safety incidents.
• Comply with legal obligations and protect rights, property, and safety.
• Communicate with you about account activity, service updates, support, legal notices, and security alerts.
• Administer limited promotions, credits, and referral programs.

5. Legal Bases for Processing

Where required by applicable law, we process personal data based on one or more of the following:

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, such as platform security, fraud prevention, service improvement, and user safety, where those interests are not overridden by your rights.
• Protection of vital interests where necessary.

6. App Permissions and Why We Request Them

📍 Location Permissions

• ACCESS_FINE_LOCATION
• ACCESS_COARSE_LOCATION
• ACCESS_BACKGROUND_LOCATION

These may be used to provide nearby listings, region-based matching, location-aware safety features, emergency tools, and functionality that depends on your geographic context.

🔔 Foreground / Background Service Permissions

• FOREGROUND_SERVICE
• FOREGROUND_SERVICE_LOCATION

These may be used to support time-sensitive safety features, incoming call flows, emergency alerts, and other platform functions that need foreground service behavior.

📳 Device Feature Permissions

• WAKE_LOCK
• VIBRATE

These may be used for call handling, alert delivery, emergency mode signaling, and critical service notifications.

🌐 Network Access

• INTERNET

This is required for core app operation, including account authentication, data syncing, real-time messaging, listing visibility, notifications, and service availability.

7. Notifications

We may send push notifications, in-app notices, emails, or similar communications for:

• Account verification and security events.
• Messages, swap requests, call events, and wish updates.
• Emergency-related activity and important safety information.
• Service changes, policy updates, and support responses.

You can manage some notification preferences through your device or in-app settings.

8. Google User Data and Google Sign-In Disclosures

If you choose to sign in with Google or authorize access through Google services, we may receive certain Google account information, such as your name, email address, profile image, unique Google account identifier, and any other data you explicitly permit through the consent flow. We use Google user data only to:

• Authenticate your identity and create or link your account.
• Provide and maintain core account functionality.
• Improve account security and prevent unauthorized access.
• Deliver features you specifically choose to enable.

9. How We Share Personal Data

We may share personal data only as reasonably necessary in the following circumstances:

• With service providers: hosting, authentication, cloud databases, notifications, customer support, infrastructure, and security vendors that process data on our behalf under appropriate safeguards.
• With other users: where needed to operate marketplace and communication features, such as profile information, listing details, message content you send, or safety information you choose to share.
• For legal reasons: to comply with applicable law, lawful requests, court orders, or regulatory obligations.
• For safety and enforcement: to investigate abuse, fraud, threats, or violations of our Terms.
• Corporate transactions: in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable confidentiality and legal requirements.
• With your consent or direction: where you request or authorize the sharing.

We do not sell personal data.

10. International Data Transfers

Your data may be processed in countries other than your own. Where required by law, we will use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms, or other lawful transfer tools.

11. Data Security and Protection

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

• Authentication and access controls
• Secure cloud infrastructure
• Encryption in transit where supported
• Logging, monitoring, and abuse detection
• Role-based access where appropriate
• Security review and incident response processes

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide the service, maintain business and safety records, comply with legal obligations, resolve disputes, enforce our agreements, and protect against fraud or abuse. Retention periods may vary depending on the type of data, your account status, legal requirements, and operational necessity.

13. Deletion and Account Closure

You may request deletion of your account and associated personal data by:

• Using any in-app deletion feature we make available; or
• Contacting us at support@tradeswap.nexora.com.ng.

Upon a valid deletion request, we will delete or anonymize personal data within a reasonable timeframe, except where retention is required or permitted by law, needed for security, fraud prevention, dispute resolution, legal claims, backups, or enforcement of our agreements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of certain data.
• Complain to a data protection authority or regulator, where applicable.

We may need to verify your identity before acting on a request. Some rights may be limited by law or subject to exceptions.

15. Children’s Privacy

TradeSwap is not directed to children below the minimum age permitted under our Terms. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data unlawfully, contact us and we will review and take appropriate action.

16. Cookies and Similar Technologies

Our website or web-based services may use cookies, local storage, pixels, session identifiers, and similar technologies for authentication, security, preferences, analytics, fraud prevention, and service performance. Depending on your jurisdiction, you may be given choices regarding non-essential cookies. Browser settings may also allow you to block or remove certain technologies.

17. Automated Processing and Profiling

We may use automated systems to support spam detection, abuse prevention, trust and safety scoring, feed relevance, regional content display, account security, and notification relevance. Where required by law, we will provide additional information or rights regarding significant automated decisions.

18. Region-Specific Rights

If local laws in your country grant additional privacy, consumer, or data protection rights, those rights apply to the extent required by those laws. Nothing in this Policy is intended to limit non-waivable rights you may have under applicable law.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Where required by law, we will notify users of material changes. The “Last Updated” date above indicates when this Policy was last revised.

20. Contact Us

If you have questions, requests, complaints, or privacy concerns, contact us at:

Nexora Technologies / TradeSwap Email: tradeswap@nexora.com.ng Website: https://tradeswap.nexora.com.ng/